Refund policy

Returns

Each item is carefully made to order just for you. Because of this, we are unable to accept returns or exchanges. We take great care to ensure every product meets our high standards, but if you receive an item that is damaged or incorrect, please reach out to us within 5 days of receiving your order, and we will be happy to assist you. Please contact us at goodrootsbrand@hotmail.com.

Thank you for your understanding and support!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.